Login1. Introduction
Seamless Health and Medical Aesthetics (“we,” “us,” “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our online store and related services, in compliance with federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.
By using our website or providing us information, you consent to the collection, use, and disclosure practices described in this policy.
| Category | Examples | Purpose |
|---|---|---|
| Identity & contact | Name, postal address, email address, phone number | Order processing, shipping, customer service |
| Payment & transactional | Credit card number (via secure processor), billing address, transaction records | Payment processing, refunds, financial records |
| Account & login | Username, password (hashed), IP address, device or browser details | Account management, security, fraud prevention |
| Marketing & communication | Preferences, email subscription status | Marketing, newsletters, promotions (with consent) |
| Customer service & support | Inquiries, correspondence, support tickets | To respond to your questions, complaints, service requests |
We collect such information only when it is needed for a legitimate business purpose (e.g. processing orders, providing customer support).
3. How we collect personal information
We collect personal information in various ways:
- When you place an order, create an account, or communicate with us
- Through website cookies, analytics, and tracking tools
- Via email, chat, or other communications with us
- From third-party service providers (e.g., payment processors, shipping companies) when needed
We endeavour to collect only information that is necessary for the stated purposes and to limit collection to the minimum needed.
4. Use of personal information
We may use personal information for:
- Fulfilling orders, shipping, billing
- Managing your account and providing customer support
- Communicating with you about promotions, updates, or offerings (if you have consented)
- Fraud prevention, security, and risk management
- Legal or regulatory compliance
- Internal business purposes (analytics, improving services)
We will not use or disclose your information for new purposes without your consent (except as required or permitted by law).
5. Disclosure of personal information
We may disclose your personal information:
- To service providers (e.g. payment processors, shipping carriers, IT providers) under contract to us
- To comply with legal obligations (e.g. court order, subpoena, law enforcement)
- To enforce our Terms of Use or protect our rights, property, or safety
- In the event of a corporate transaction (merger, acquisition, sale of assets) — with appropriate safeguards
We will require service providers to protect personal information and use it only for the contracted purpose.
6. Retention and security
We retain personal information only as long as needed to fulfill the purposes outlined here, or as required by law (e.g. tax and accounting obligations).
We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, unauthorized access, disclosure, alteration, or destruction. Examples include encryption, access controls, secure storage, and staff training.
7. Cookies, tracking & analytics
We may use cookies, web beacons, log files, and analytics tools to track user activity on our site, for performance, usability, marketing, and advertising purposes.
You may disable cookies through your browser settings, but note that some functionality of the site may be impaired.
8. Your rights & choices
You have certain rights regarding your personal information:
- Access & correction: You can request access to or correction of your personal information
- Withdrawal of consent: You may withdraw your consent (where consent is the basis), subject to legal and contractual restrictions
- Opt-out: You can opt out of marketing emails or newsletters
- Deletion: You may request deletion of your information (subject to legal retention obligations)
To exercise these rights, contact us at hello@seamlesshealth.ca.
If you have concerns, you may contact the Office of the Privacy Commissioner of Canada or relevant provincial privacy authorities.
9. Cross-border transfers
Your personal information may be stored or processed in servers located outside of Canada (or in other provinces). Where this occurs, we will ensure appropriate contractual or technical safeguards are in place to protect your data consistent with Canadian privacy law.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post a revised version on our website with a new “Effective Date.” We encourage you to review this policy periodically.
11. Contact us
If you have questions or complaints about our privacy practices, you may contact us at:
Seamless Health and Medical Aesthetics
60 Innovator Ave, Unit 18, Stouffville ON L4A 0Y2
Tel: 416-639-8791
Email: hello@seamlesshealth.ca